Forbrukerrådets kommunetest 2016 – Eigersund municipality

the Norwegian Consumer council has completed its kommunetest for 2016 and Eigersund is with 53,4 points slightly below the country – and fylkesgjennomsnittet which are both on 55 points.

the Norwegian Consumer council conducts regular consumer tests have for the municipalities. Their testmedarbeidere have released themselves to be individuals, and then addressed himself to all the municipalities in Norway on e-mail, telephone and through the municipalities ‘ websites. They have sent four separate e-mails, and called three phone calls to each municipality. In addition, they have searched for 19 different who form links on each municipality’s website.

the combination Of the 428 municipalities in Norway, as well as the municipality of Oslo with its 15 districts, tested on 21 707 pixels.

For Eigersund municipality is the result so for 2016:

• Child and the school 25 points
• Technical services 45 points
• Social services 100 points
• Nursing and care 44 points
• Health 75 points

the

• Leisure and culture 31 points
• information services 100 points

2016, this gives Eigersund municipality a total of 53.4 points, against the county and the national average as both are on 55 points.

Eigersund kommune has been tested in years 2005, 2007, 2008, 2009, 2010, 2011, 2013 and the end of 2016. You can find the test result for all the years here.

For the municipality, it is important and positive to be measured and we will go through the results to see how we can be even better in the future. User surveys will be a betting areas in the future, something that was a theme in the council meeting 26. septermber 2016 in a interpellasjon from Cecilie Bruvik Kristensen (FrP) and which was answered by the mayor Odd Stangeland (AP). Read interpellasjonen here.

How has the Consumer gone forward?

Testing
the Test is conducted in January and February of 2016. We have tested the service, availability and informasjonskvalitet. We have not tested the services ‘ quality.

the Norwegian Consumer council has addressed to the municipalities with the questions most people wonder, as pricing information about one online, the processing time for building and opening hours of the swimming pool.

In the contact with the municipalities we have presented that residents or relatives/friends to the inhabitants.

Questions per. telephone
have been made to nearly 1,300 phone calls to the community switchboard/service centres. If we haven’t received an answer on the first attempt, we have dialed back one more time. The phones are taken from the private telephone number and normal business hours (09.30–15.00). Each municipality has received three phone calls with one theme per. call, but several questions within the theme. In total, there are done 14 evaluations for each municipality built on the phone calls. Where we have made contact with the municipality, the municipality did not scored points in the audio conferencing portion of the investigation.

Questions per. e-mail
It sent four different emails to each municipality, for a total of 1772 e-mails. On the basis of these e-mails, it is done 16 assessments of each municipality. If the e-mail is not answered within five working days, the municipality did not points for response time. Nevertheless, we emphasize the svarkvalitet if the answer will arrive within 10 business days. Reply after 10 business days, gives no points. This is a somewhat milder assessment than in the previous kommunetester.

Internettsjekk
On each municipality’s web pages, it is easy for the 17 who form links from different tjenestesektorer. We have allowed ourselves to look after each who form links in the ca. 2 minutes. Each website has been checked twice, once using the menu and a time by searching for the information on the page. We have not found the information then, we consider it as difficult to find and does not give points. However, it is possible that the municipality has the information on his page, and that we have not found it. It we consider that for the small user-friendly.

Poenggivning
the Inquiries are assembled into a weighted average, so that some requests count more than others. Technical services weigh the heaviest, with the 27.5 per cent. Nursing & care weighs 17.5 percent. Health weighs 15 per cent, of the Children and school, and Culture & leisure roads both 12.5 per cent. Social services weighs 10 per cent and General conditions 5 per cent.

the grading system runs from 0-100, where 100 is the best.

Kommunetesten 2016 prepared by the Forbrukerrådets creative group for public services and Forbrukerrådets facts and analysegruppe. The survey is conducted by Norstat on behalf of the Consumer. The results are analyzed and weighted by the Consumer.

Created 11. October 2016 Leif E. Broch.